The conditions stipulated below will come into force between the parties only when Suiters has confirmed the reservation and sent the user all of these general conditions, together with the seasonal rental contract. The formalization of the contract will be understood to be perfected with its signature by the user, from which moment they will be fully binding.
SUITES UNITED CORPORATE HOLDING, S.L. (hereinafter referred to as SUITERS) with Tax Identification Number B16931461 , domiciled at AVDA. DEL PUERTO, 15 (03140) GUARDAMAR DEL SEGURA, ALICANTE, registered in the Mercantile Registry of Guardamar del Segura, in Volume 4419 Folio 29, Inscription 1 Sheet A-176635, operates through the website www.wearesuiters.com only in the Spanish peninsular territory.
You can contact the Holder through the following means:
Customer service number: 966726664
E-mail address: welcome@wearesuiters.com
The use of this web platform, as well as any reservation or contracting of temporary accommodation made through the same, is understood to be made in Spanish territory and, therefore, subject to the regulations in force in Spain, without prejudice to the legislation that may be applicable in accordance with the user’s status as a consumer.
This document establishes the General Contracting Conditions that regulate the access, reservation and use of the private and common spaces managed by SUITERS, in the form of coliving by means of a seasonal lease contract, in accordance with the provisions of article 3.2 of Law 29/1994, of November 24, of Urban Leases (LAU).
These General Conditions constitute the basic legal framework of the contract between Suiters and the user, and may be supplemented or modified by the corresponding Special Conditions that are included in each individual contract, including aspects such as duration, price, suite category, associated services or specific conditions of use.
As a consumer or user, this contract is also governed by the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU), as well as by the specific regulations applicable to electronic contracting, personal data protection (RGPD and LOPDGDD) and the rights regarding electronic commerce and digital services.
In order for you to access the temporary accommodation services offered by SUITERS, you must freely, informed and voluntarily provide the personal data required, in accordance with the provisions of current legislation on personal data protection.
The user is informed that, in accordance with the requirements of article 27 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE), the contracting procedure will follow the following steps:
Before confirming the reservation, the user will have visible access to the informative clause on data protection, as well as to the complete privacy policy and the applicable contractual conditions. These can be downloaded or printed for your personal records.
The user must read and expressly accept both the Privacy Policy and the General Conditions of Contract, which will govern the contractual relationship between the parties. Likewise, the user may voluntarily consent to the sending of commercial communications and the issuance of invoices in electronic format.
Suiters guarantees that the electronic document that formalizes the contract will be duly archived and kept securely, in accordance with the legal duty of conservation. The user may request a copy of it at any time, either from your private area (if enabled), or through the means of contact indicated in the customer service.
Suiters makes available to the user the necessary technical means to identify and correct possible errors in the introduction of data before formalizing the reservation.
During the reservation and contracting process:
Likewise, if after signing the contract, any error or relevant discrepancy in the contractual data is detected, Suiters undertakes to manage it in an expeditious manner, guaranteeing the transparency and correctness of the contractual relationship.
In order to provide a comprehensive service, we inform you about the multiple ways you have to obtain information, manage complaints or obtain assistance related to your order. For this purpose, you can contact our Customer Service Department as follows:
Customer Service Hours:
Our SAC team will be available to assist you during the following hours:
The descriptions of the suites and services offered on the Suiters platform are based on the updated catalog of available accommodations and respond to real criteria of location, distribution, equipment and category.
The units presented on our website have been carefully selected and classified according to their size, layout and specific characteristics. Special attention has been paid to show as faithfully as possible the spaces, common areas and services included. However, due to possible variations in the visualization depending on the user’s device, screen resolution or browser, the images are merely illustrative. Therefore, it is recommended that you carefully review each suite’s file, which details its specific characteristics, associated services, availability, price, minimum duration and specific conditions.
Each suite also includes access to shared common areas such as kitchen, coworking, rooftop, gym, laundry, among others, and the provision of services such as periodic cleaning, general maintenance, utilities (water, electricity, wifi), and community promotion. All these services are clearly specified in the pre-booking information and detailed in the seasonal lease contract.
In the event that, due to a technical error or availability mismatch, a suite appears as bookable and is not after the reservation request, Suiters will immediately inform the user, offering similar alternatives or, where appropriate, the possibility of canceling the operation at no cost, as provided in the section on Cancellation and Change Policy.
The price applicable to each suite will be that indicated on our website at the time of the reservation request, and will be expressed in euros (€). Unless expressly stated otherwise, all published prices include legally applicable taxes, in particular Spanish Value Added Tax (VAT) at the current rate of 10%, in accordance with the tax regulations applicable to seasonal rentals.
The indicated price corresponds to the monthly amount, and includes the basic services and supplies associated with the co-housing regime: periodic cleaning, change of sheets, water, electricity, internet, maintenance, access to common areas, and community activities, among others. Any additional service, such as night visits, must be paid according to the rates indicated in the particular conditions or internal regulations.
Before confirming the reservation, the user will be able to see a summary of the total amount, including, if applicable:
Prices may be subject to variations by suite category, season, length of stay or special promotions, which will be applied exclusively to new reservations. In no case will price changes affect reservations already confirmed by signing the corresponding contract.
Suiters makes every effort to ensure that the prices published on the website are accurate and up to date. However, if any manifest or technical error is detected in the pricing of a requested suite, the user will be informed immediately before proceeding to the formalization of the contract, offering the possibility of:
The perfection of the seasonal rental contract will only be understood to have occurred once the user has signed the contract and has been expressly informed of all the conditions, including the applicable prices.
The seasonal lease contract entered into between the user and Suiters shall have a minimum duration of one (1) month and a maximum duration of eleven (11) consecutive months, in accordance with the provisions of Article 3.2 of Law 29/1994, of November 24, 1994, on Urban Leases (LAU), being excluded from the usual housing lease regime.
This contract is entered into for the purpose of temporary residence, motivated by reasons of study, work, temporary relocation, professional stay or any other cause of a transitory nature, expressly declared by the tenant.
There is no possibility of tacit or automatic extension or renewal of the contract beyond the initially agreed period. If the user wishes to extend his stay, a new contract must be formalized, subject to availability and acceptance by Suiters.
The contractual relationship shall be considered fully valid and binding as of the signing of the contract by both parties, regardless of whether or not the invoices corresponding to the deposit and the first monthly payment have already been paid at that time. The signature implies the express acceptance of all applicable general and particular conditions.
The contracting procedure and pre-contractual information is in Spanish. This is the language that will be used to carry out the contracting. In case it can be carried out in another language it will be indicated before starting the contracting procedure.
Each reservation made includes the following services and benefits, as established in the lease agreement:
These services are provided under the conditions established in the contract and the internal regulations, and the entity may introduce reasonable modifications that do not impair the quality and enjoyment of the services, provided that the residents are adequately informed.
For more information, the client may consult the complete Internal Regulations and the specific contracting conditions in the documentation provided when formalizing the reservation.
In order to ensure a harmonious and respectful coexistence within the facilities, the client agrees to strictly comply with the Internal Regulations established by the entity. Essential rules include, but are not limited to:
Repeated failure to comply with these rules, especially in cases of serious or very serious misconduct, may result in the immediate expulsion of the client, without the right to reimbursement of the amounts paid and with the corresponding deduction of the expenses incurred from the deposit deposited.
These rules are established in compliance with the provisions of Article 27.1 of Law 29/1994, of November 24, 1994, on Urban Leases, and other current regulations on coexistence and leases, ensuring the safety and welfare of all residents.
For more information, the client may consult the complete Internal Regulations and the specific contracting conditions in the documentation provided when formalizing the reservation.
In order to guarantee a safe and orderly coexistence, the following conditions are established with respect to visits:
These measures are established to comply with the applicable regulations regarding leases and security in shared accommodations, as well as to preserve the tranquility and well-being of the community.
Failure to comply with this policy may be considered a serious offense according to the Internal Regulations, and may lead to sanctions that include the possible expulsion of the resident without the right to reimbursement, as established in the particular and general contracting conditions.
For further information and procedures for the authorization of visits, the client may consult the Internal Regulations and the specific conditions of contract.
For long-stay leases, a deposit equivalent to the amount of one full month’s rent, calculated on the basis of the price of the first month’s rent, is established. This amount must be paid at the time of payment of the first month’s rent.
For short-stay contracts, the deposit shall be €250 (two hundred and fifty euros), to be paid at the time of payment of the stay.
Return of the Bond
The deposit will be refunded to the client within a maximum period of 15 calendar days after the checkout of the accommodation unit. This refund will be conditioned to the verification that there are no outstanding payments, damages in the occupied suite or penalties applicable for early cancellations or contractual breaches. In the event that damages or non-compliance are detected, the corresponding amount may be deducted from the deposit in accordance with the provisions of Article 36 of Law 29/1994, of Urban Leases, as well as in the contract signed by both parties.
Method of Payment and Return
The payment of the deposit must be made by credit card at the indicated time. The reimbursement of the amount withheld will be made by deposit on the same card used for the initial payment, guaranteeing the traceability and security of the operation.
In order to guarantee a harmonious coexistence and the correct use of the facilities, the client may consult the building’s Internal Regulations at any time. This document contains the specific rules of use, security and coexistence applicable to all residents and visitors.
The Internal Regulations are available for consultation in digital format through the following means:
The client is advised to read and respect all the provisions contained in the Internal Regulations, since compliance with them is essential to guarantee a safe and satisfactory experience within the community.
The payment of the amounts corresponding to the security deposit and the first monthly payment must be made once the contract has been formalized and within the term indicated in the invoice issued by Suiters. The user will receive a confirmation e-mail with the details of the contract, the corresponding invoices and the instructions to make the payment. This e-mail will indicate the start date of the stay, as well as the associated conditions.
Suiters informs that it does not directly request or store sensitive banking data or credit or debit card numbers through the website.
Occasionally, the user may be asked to present a bank ownership certificate, which will be securely stored in the internal system (PMS) with servers in the European Union, in accordance with current regulations on personal data protection (RGPD and LOPDGDD).
Only the corresponding financial institution or payment platform will have access to the user’s bank details strictly necessary to process the transaction. Once the reservation process is completed, an electronic document with contractual value will be generated, which will be sent by e-mail to the user and may be filed or printed.
Suiters reserves the right to cancel the reservation in case of non-payment, non-compliance with the established deadlines or detection of indications of fraud, in accordance with the provisions of these General Conditions. The reasons and consequences of the cancellation are developed in the section corresponding to the Cancellation Policy and Right of Withdrawal.
The following payment methods are accepted:
If you have chosen bank transfer as your method of payment, you have a maximum of 5 (five) working days to make the transfer.
If we have not received the payment within 5 (five) working days, we will proceed to cancel the reservation.
It is very easy. Once you have selected this payment option, you will need the following information to make the payment:
The transfer costs will always be paid by the buyer.
If you receive a notification that your card has been declined, you should first contact your bank to find out why. However, this can happen for a number of reasons:
In any case, your bank is the only one that can provide you with the exact reason why a payment has been rejected.
You must notify SUITERS by e-mail or telephone of any undue or fraudulent charge on the card used for purchases on the web, in the shortest possible time, so that SUITERS can take the steps it deems appropriate.
The company generates invoices in electronic format as long as you previously authorize us at the final moment of the purchase. In case of not having marked the consent to receive the invoice in electronic format, we will provide you with a paper invoice together with the shipment of the order, since this will be the default format.
If you had not checked the box authorizing the issuance of the invoice in electronic format, but you are interested in having it in such format, you can request it later through your user area by writing to the e-mail address provided in these conditions.
The invoice will be issued in the name of the natural person placing the order, regardless of the method of payment used. Therefore, the User must make sure to correctly provide all the complete data of the purchaser.
Subsequent changes will not be possible.
SUITERS warns that, in order to preserve the confidentiality of the data, duplicate invoices will only be issued to the contract holder. Duplicates will not be issued to third parties.
The lessee has all the rights contemplated in Law 29/1994, on Urban Leases, as well as in Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of Consumers and Users.
The property subject of the lease complies with the legal requirements of habitability and safety. The lessor undertakes to maintain the facilities in optimal conditions and to carry out the necessary repairs.
The conditions of the contract, duration, deposit and services included are expressly detailed in this document and likewise in the particular conditions included in the individual contract. In case of discrepancies or claims, the lessee may contact the corresponding consumer or judicial bodies, which will be made available to him/her in these general contracting conditions.
Suiters has a civil liability insurance that covers possible damages to third parties derived from the provision of the service and the use of the facilities, in accordance with current regulations.
However, Suiters shall not be liable for damages, theft, loss or any kind of harm suffered by the user or his personal belongings, unless gross negligence or willful misconduct on the part of the entity can be proven, in accordance with the provisions of Article 1902 of the Civil Code and applicable law.
Likewise, the user assumes responsibility for any damage or harm caused by himself or by his visitors, either to the facilities, common goods, furniture or to third parties, being obliged to compensate Suiters for such damages in accordance with the provisions of the lease agreement and the applicable regulations.
In compliance with the provisions of Law 3/2014, of March 27, which amends the General Law for the Defense of Consumers and Users and other complementary laws (LGDCU), as well as the applicable regulations on leases and distance contracting, the following conditions are established in relation to the cancellation of stays and the right of withdrawal:
The customer may cancel his/her reserved stay by notifying the Coliving Manager in writing at least 30 calendar days before the scheduled start date of the stay. Such notification must be made by e-mail or any other reliable means that allows proof of receipt.
In the event that the cancellation is communicated within the indicated term, the entity will proceed to the full refund of the amounts paid, deducting the justified administrative expenses in the event that this has been previously informed.
If the cancellation is made with less than 30 days notice, a proportional penalty will be applied according to the time remaining until the start of the stay and the amounts paid, as compensation for the costs derived from the management and possible loss of the reservation.
In accordance with Royal Legislative Decree 1/2007, of November 16, 2007, consumers and users have a period of 14 calendar days to withdraw from the contract concluded at a distance, without having to justify their decision and without incurring any cost, except those provided for by law.
We also inform you that, in accordance with Article 103, letter l) of the LGDCU, we expressly inform you that:
This means that, once the client has accessed the accommodation and started the rental period in coliving mode, he/she will not be able to exercise the right of withdrawal as stated in the regulations on distance or off-premise contracting.
If the client does not communicate the cancellation within the established term (30 calendar days before the beginning of the stay), he/she will be considered to have breached the contractual conditions, and the entity may apply an economic penalty proportional to the amounts pending payment or already paid, depending on the cost and consequences of the cancellation for the entity.
This policy seeks to balance flexibility for the customer with the economic viability of service provision, while at all times respecting current consumer protection regulations.
For any query or procedure related to the cancellation, the customer should contact the customer service or the Coliving Manager through the official channels provided in these general terms and conditions.
The cancellation request must be accompanied by the form that can be downloaded below: CANCELLATION REQUEST FORM
Whatever the payment system used by you, the refund of the amount will be implemented as soon as possible but always within 14 days following the request for reimbursement. In the case of payment by bank transfer, in order to make the refund you must attach an account number on the refund form where you can make the deposit.
In the event that, due to high demand or unforeseen eventualities, there are no suites available for the reservation made by the client, the Customer Service Department will notify this circumstance as soon as possible, using the means of contact provided by the client during the reservation process.
In view of this situation, the entity undertakes to:
All contents available on this website, including but not limited to text, images, logos, trademarks, designs, source codes, and any other audiovisual or graphic material, are protected by intellectual and industrial property rights in accordance with Spanish legislation and applicable international treaties, in particular Law 1/1996, of April 12, 1996, on Intellectual Property.
The reproduction, distribution, public communication, transformation or any other form of total or partial exploitation of the contents of the website is expressly prohibited without the prior, express and written authorization of Suiters or, where appropriate, of the holders of the corresponding rights.
Unauthorized use of the contents may give rise to the adoption of appropriate legal actions for the defense of intellectual property rights, including civil and criminal claims in accordance with the provisions of the Penal Code and other regulations in force.
SUITERS directs its services exclusively to users over 18 years of age. Minors under this age are NOT authorized to use our services and should not, therefore, send us their personal data. SUITERS assumes no responsibility in the event that minors attempt to access or use the service in an unauthorized manner. For appropriate purposes, parents or legal guardians are urged to supervise the online activities of minors and to ensure that they do not use this service without proper authorization.
The contractual relationship between SUITERS and the consumer and user shall be governed by Spanish law. In particular, and in compliance with the provisions of Article 90.2 of the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU), all disputes and claims arising from this contract or legal notice shall be subject to the jurisdiction of the Courts and Tribunals of the domicile of the consumer, unless otherwise provided by law.
At SUITERS we are committed to guarantee the satisfaction of our customers and to deal with any complaint in a timely and efficient manner. In case you consider that your rights as a consumer have not been respected or you have any complaint related to our services, we offer you the possibility of requesting the Complaint Forms.
Claim Forms can be requested through the following channels:
In addition, you can download the complaint forms directly by clicking here.
Once we have received your request, we undertake to provide you with the Claim Forms as soon as possible and to offer you all the necessary assistance for their correct completion.
In accordance with the provisions of Article 40.5 of Law 7/2017 of 2 November, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative online dispute resolution in consumer matters, the consumer and user is informed that in the event of a dispute, he or she may resort to out-of-court online dispute resolution:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
SUITERS respects the intellectual property of third parties. If you consider that your intellectual property rights have been infringed, please notify us of this incident by e-mail to welcome@wearesuiters.com providing the following information:
Once we receive this information, we will analyze it and take appropriate action in compliance with our policies and applicable law. We appreciate your cooperation in this process and are committed to addressing any claims of intellectual property infringement in a diligent manner.
For detailed information about the Service Holder, as well as the legal terms and conditions of the operation of this website, and how we handle and protect your personal data, please visit the Legal Notice and Privacy Policy sections available on our website.
SUITERS has contracted an SSL certificate for its website.
An SSL certificate protects all personal and confidential information that may be handled on a website, regardless of the information being transmitted, such as from any of the website’s contact forms to the server, or data entered for newsletter subscriptions or access to protected areas, etc.
The website address will appear in green, activating the “https” protocol that allows secure connections from a web server to the user’s browser.
These General Terms and Conditions may be modified/updated in accordance with legal requirements or due to updates to our policies. For this reason, we advise you to review these GTC before proceeding with the contracting of new products.
Date 07/07/2025
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